Frequently Asked Questions
How do we empower veterans?
We use a military rank structure that gives team, mission, purpose and accountability. When a veteran joins the team they are given a VetCode that we track their sales so that we can pay commissions and they are assigned to a 10-person squad for wellbeing checkup and business development
Are you a multilevel marketing program?
No, we are a direct sales marketing model
Do you donate proceeds to other causes: No, we focus on building current team members
Does the coffee have added flavor or notes: No. Flavor profile comes from the soil
How do I change my subscription: Login to your customer account and click manage my subscriptions
How do I recover password: Goto website and click the person icon then press reset password
Return procedure: If you are not satisfied with product please contact firstname.lastname@example.org and we will take care of return
How long does it take to get approved: Typically, it takes 4-6 days
Do I need my W9 emailed before approval: Yes
Is my personal information secure: Yes
How long does it take to get starter kit: Starter kits are sent out 7-10 days once your business card is approved
How long before I am contacted by Squad Leader: Once you are activated, then you will be contacted within 7 business days.
Can my spouse sale the product: Yes, but the Veteran’s Vetcode must be used
Do I need an Employee Identification Number: If you are going to do events, your Squad Leader will instruct you on obtaining your EIN
Do I need to pay taxes on earnings: Yes, your Squad Leader will instruct you how to file taxes
I am disabled, can I sell the product: Yes, if you have concerns call your Veteran Affairs Office
How do we get paid: Your commissions will be paid to your PayPal account monthly
When do we pay commissions: On or around the 30th of each month
How does the structure work: Everyone that joins starts at the bottom and works their way through the rank structure
How do you get promoted to the next rank: There are specific rank structure and that structure is posted on the website
Do we have to be on a Squad: Yes
How to order more samples, business cards, marketing material: Email: email@example.com
Who do I contact for questions: firstname.lastname@example.org
Fill in the following for the W9 form:
#1 Your name
#3 Check Individual/sole proprietor
#5 & #6 Your address
Enter Social security number & Sign and date.